ACE - Associate Director of Member Resource, Eastern Division

American Conservation Experience (ACE) is a dynamic non-profit organization dedicated to providing rewarding environmental service opportunities that harness the idealism and energy of a volunteer labor force to help restore America's public lands. ACE has a national reputation for providing exceptional training and support to enable crews to safely and economically implement technically complex and physically demanding conservation projects for the US Forest Service, BLM, National Park Service, USFWS and numerous state and local land management partners.

Title: Associate Director of Member Resource

Location: Fletcher, NC

ACE Department/Division: CREW, Eastern Division

Reports to: Division Director, ACE Eastern Division

Schedule/Hours: Flexible Schedule (Monday - Friday)

Direct Reports: Member Support Coordinators (2)

Compensation: Competitive package with benefits that include paid vacation, sick leave, holidays, 401K, and health, dental, vision and other supplemental insurance.

Status: Full Time Salaried, Exempt

Travel: Less than 10%

Desired Start Date: January 25, 2020

Position Summary: 

The Associate Director of Member Resources for the ACE Eastern Division will work under the direction of the Division Director to manage the member support team, develop innovative recruitment and outreach strategies and ensure branch compliance with all AmeriCorps regulations for the ACE Eastern Division crew program.  This position will be an integral part in identifying and coordinating trainings and professional development opportunities that support both ACE staff and members as well as ensuring that all housing is well managed and working closely  with the Eastern Director and Associate Director of Operations with managing and developing policies and procedures to support members during their time with ACE and improve the overall member experience on and off project. 

The Associate Director of Member Resources will frequently interact with ACE's AmeriCorps Members and the general public and as such is expected to maintain a professional demeanor, positive attitude, and willingness to act as an ambassador of ACE's program at all times. The Associate Director of Member Resources will need to be flexible, adaptable, and enthusiastic while working in a fast paced office environment. Leadership and forward-thinking are important assets in this position as the Eastern Division will continue to evolve. 

Essential Functions and Responsibilities:

• Oversee the Outreach and Members Support Staff and AmeriCorps Members
• Supervise and support the Member Support Coordinators
• Interact with Outreach Staff and AmeriCorps Members as frequently as possible to ensure communication between Members and ACE staff, in both an office and field setting
• Train and support Outreach and Member Support staff to ensure all members are recruited, enrolled, and exited for their ACE AmeriCorps service
• Train and support Outreach and Member Support staff to coordinate and conduct ACE orientation trainings and ensure full AmeriCorps Orientation is delivered to every new Corpsmember
• Monitor corpsmember feedback and respond appropriately as well as providing necessary support and mentorship
• Foster an environment that is anti-bullying, anti-harassment and anti-discrimination
• Identify, coordinate, and schedule needed trainings to prepare and support staff and corpsmembers
• Responsible for implementing performance action contracts, suspensions, or dismissals for violations of ACE AmeriCorps Policy 
• Work closely with the Associate Director of Operations and Division Director to ensure  required number of corps members are recruited for conservation field projects
• Maintain and improve current recruitment strategies and develop new strategies to increase the number of applicants to the program
• Oversee ACE database management including training staff to ensure all appropriate member information is being entered and maintained in each member profile
• Oversee administration of payroll for AmeriCorps Members and volunteers
• Ensure that all required Mid-Term Evaluations and End-of-Term Evaluations are conducted with every member
• Assist in grant writing and new project and program development such as AmeriCorps Disaster Response teams
• Other duties as assigned

Required Experience and Qualifications:       

• Practical knowledge of or experience with similar corps-oriented, non-profit organizations, land-based federal agencies such as the Department of Interior or other federal or state agencies     
• Knowledge of the federal grants and agreements processes preferable as is contract experience     
• Willingness and ability to communicate and coordinate internally within ACE and with external stakeholders and partners      
• Willingness to travel, work occasional weekends and attend community events
• Strong skills in interpersonal communication, public speaking, organization, management, conflict resolution and motivating others      
• Outstanding organizational and time management skills with the ability to maintain and effectively support a complex array of projects       
• Computer skills required including intermediate knowledge of Excel, fluency in social media, and professional email etiquette; Strong data management skills      
• Ability to function as an efficient, effective and adaptable team member displaying professional-level proficiencies in both technical and interpersonal skills 
• General knowledge and understanding of AmeriCorps and federal grants      
• Ability to perform work under pressure and meet deadlines      
• Ability to adapt to surrounding work environment and conditions that can change frequently      
• Ability to establish and maintain effective working relationships with coworkers and supervisors      
• Ability to receive and provide constructive feedback
• Ability to prepare and maintain records and reports      
• Ability to understand and carry out oral and written instructions      
• Ability to understand and follow ACE systems and processes      
• Proven ability to work independently and be a positive, contributing member of a group 

Other Requirements:       

• Must be authorized to work in the U.S.      
• Valid driver's license and an insurable driving record      
• Proficient in English      
• Ability to pass a federal criminal background check      
• Willing to abide by ACE Policy and Federal Drug Free workplace policies and laws. ACE reserves the right to drug test at any time  

Physical Demands, Work Environment and Working Conditions: 

• Physical Demands: Requires frequent sitting, standing, walking, carrying, using hands to handle or feel, reaching with hands and arms, talks and hears. Manual dexterity required for use of computer keyboard/mouse and other routine office equipment. May occasionally be required to stoop, kneel, climb stairs, and/or crouch.
• Vision Requirements: Requires close, distance, peripheral and depth perception vision as well as the ability to focus.
• Weight Lifted or Force Exerted: Frequently lifts up to 10 lbs., occasionally lifts up to 25 pounds.
• Environmental: Moderate noise such as in a business office with equipment and light traffic.
• Travel: This position requires domestic travel.

To Apply: Navigate to the ACE website: https://usaconservationstaff.applicantpool.com/jobs/ or the link below to fill out an application. You must include a resume, one-page cover letter and three professional references. Qualified applicants will be contacted by email to arrange an interview. Applicants must follow all application instructions in order to be considered for this opportunity.This position may close at any time. 

EOE: American Conservation Experience provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, American Conservation Experience complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Current Openings for ACE Associate Director of Member Resource, Eastern Division Jobs at Mellon Fellowships